Shipping Policy

Standard delivery is free for orders shipped within Canada. Please review your Canadian delivery address carefully at checkout.

Processing time

Orders are normally prepared within 1–2 business days. Business days are Monday through Friday, excluding applicable public holidays. Processing begins once the order and payment have been accepted and any necessary address clarification is resolved. We will contact you if an issue prevents normal dispatch.

Transit and total delivery estimate

Standard transit normally takes 4–6 business days after dispatch. The normal expected total delivery time is therefore 5–8 business days, combining processing and transit. An order-specific delivery promise provided before purchase takes precedence over a general estimate. We will notify you of a material delay rather than silently changing an agreed delivery date.

Delivery coverage

Only Canadian delivery destinations are supported by this policy. If a remote address, post-office box, oversized item or carrier restriction affects service, we will make the limitation clear before accepting the order or contact you to agree a solution. We will not add an unexpected shipping surcharge after purchase without your agreement.

Tracking your parcel

When tracking is available, dispatch details are sent to the email supplied with the order. The carrier may need time after collection to show its first tracking scan. Contact us with your order number if tracking is missing, has stopped updating or appears inconsistent with delivery.

Address changes and delivery instructions

Check the recipient name, street address, unit number and postal code before paying. If a correction is needed, contact us promptly. We will try to make the change before dispatch and explain if the parcel can no longer be redirected. Please do not send sensitive access codes unless they are necessary for an agreed delivery arrangement.

Delays, missing parcels and damaged deliveries

Weather, public holidays and carrier disruption can affect transit. If an order is late or shown as delivered but cannot be found, contact us; we will investigate with the carrier and explain the available resolution. Keep damaged packaging when practical. We do not require you to resolve our delivery obligation directly with a carrier or waive your consumer rights.

Returns and cancellations

Returns and exchanges are available within 30 days after delivery, with free approved return shipping. Read our Refund Policy for the process. Nothing in this policy takes away a mandatory right or remedy under applicable Canadian federal, provincial or territorial law. Where the law provides a shorter refund deadline or stronger protection, that requirement takes priority.

Contact

Email: support@laviragoods.shop

Business address: 5520 Spring Garden Rd, Halifax, Nova Scotia, B3J 1G6, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).