Privacy Policy

Your information is used to operate this website, fulfil purchases and answer requests. The sections below describe the information involved, the choices available to you and how to raise a concern.

Responsibility and applicable Canadian law

Our store is responsible for personal information under our control. The Personal Information Protection and Electronic Documents Act applies where relevant, together with applicable provincial privacy legislation and any other applicable provincial requirements. Address privacy requests to the email below and mark the message “Privacy request”.

Information you provide

We may receive your name, email, delivery and billing addresses, contact telephone number if provided, order selections, correspondence, return details and account information. Please provide only information relevant to your request. We do not ask you to email full payment-card numbers or sensitive identity documents as a routine support step.

Information collected through website use

Technical information can include an internet protocol address, browser and device information, pages viewed, approximate location inferred from technical data, session activity and transaction or security logs. This supports website operation, error investigation and fraud prevention. The particular information collected depends on the features you use and the privacy choices available to you.

Purposes of use

We use necessary information to accept payment, fulfil and track orders, manage returns, communicate about purchases, maintain accounts where offered, protect transactions and meet recordkeeping obligations. We may use consented analytics to understand website performance. We do not use personal information for a new incompatible purpose without the consent or other authority required by law.

Consent and your choices

We explain relevant purposes when information is collected and obtain meaningful consent where required. You may withdraw consent to optional uses by contacting us or using an available preference control. We will explain any consequence if withdrawing necessary consent prevents an order or requested service from being completed. Limited collection or disclosure without consent occurs only when permitted or required by applicable law.

Cookies and similar technologies

Essential cookies or similar storage help maintain a cart, secure a session and complete checkout. Optional analytics or advertising technologies, if enabled, are subject to applicable consent requirements and available preference controls. You may adjust browser storage settings, although blocking essential storage can affect shopping functions. Contact us if a preference control is unavailable or you need help changing a choice.

Marketing and advertising choices

Where optional promotional messages are offered, we follow applicable Canadian consent and unsubscribe requirements. You may unsubscribe from promotional email using its unsubscribe option or by contacting us. Necessary order messages still continue. If interest-based advertising tools are enabled, we provide the choices required by applicable law; accepting a purchase does not by itself require consent to unrelated advertising.

Payments and service providers

Payment processors receive information needed to authorise and process the method selected at checkout. Hosting, delivery, support and other service providers may process relevant information to perform their work for us. We limit disclosure to the purpose involved and use appropriate safeguards for information handled on our behalf. Payment information is subject to the security and privacy practices of the provider processing it.

Other disclosures and processing outside Canada

Information may be disclosed to comply with a lawful request, protect rights, investigate suspected misuse or complete a lawful business transfer with appropriate protections. A service provider may process information outside your province or Canada, where local authorities may have lawful access. We remain responsible for safeguards required for transfers under applicable law. Contact us to ask about the processing arrangements relevant to your information.

Retention and deletion

We retain information only as long as reasonably necessary for its purpose and applicable legal obligations. Order and payment records may need to be kept for tax, accounting, dispute or fraud-prevention purposes. Once information is no longer needed, we take reasonable steps to delete, anonymise or securely dispose of it. A deletion request may not remove records that the law requires us to retain; we will explain an applicable exception.

Security and incident response

We use reasonable organisational and technical safeguards appropriate to the sensitivity of information, including restricting access to relevant personnel and providers. No transmission or storage system is risk-free. If a security incident occurs, we assess it and provide notices to affected people and regulators when the law requires them.

Access, correction and privacy requests

You may ask to access your personal information, correct an inaccuracy, learn how it has been used or disclosed, and exercise other rights provided by applicable law. We may request reasonable proof of identity before releasing information, using no more than necessary. We respond within the applicable legal time limit and explain any lawful refusal or permitted extension. Where a portability or deletion right applies, we will assist with that request.

Children

This store is intended for purchases by people who can lawfully enter a transaction. We do not knowingly seek personal information from children for unrelated marketing. If a child has provided information without any required parent or guardian consent, contact us so we can review and take appropriate action.

Questions, complaints and policy changes

You may raise a concern with us using the contact details below. You may also contact the Office of the Privacy Commissioner of Canada or, where appropriate, the relevant provincial privacy regulator. A complaint to us does not limit your right to contact a regulator. We update this notice when practices or legal requirements change and obtain further consent where required; a posted change does not automatically authorise a new use of previously collected information.

Contact

Email: support@laviragoods.shop

Business address: 5520 Spring Garden Rd, Halifax, Nova Scotia, B3J 1G6, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).